Our Story

This is how it all started

  • Before the incorporation of Interactive Insurance  Brokers, we conducted a simple market research to define the level of expectation of Clients and Insurance Companies and asked them both: “Tell us about the Insurance Brokerage Firm That You Would Like to do Business With!” Clients’ said:
  • We want the Broker to represent  us and not the Insurance Company. The Broker should look after our interest.
  • We need  to see the Broker more often during the year and not only on renewal.
  • We expect the policies to be well designed and to be reviewed regularly to avoid any unfavourable situations. Reasonably Priced Policies.
  • The Broker should  follow up on our claims.
  • The Broker should update  us with new Insurance-related  issues  in the Market e.g. new laws or new products  and services.
  • We want to work with friendly, reliable, qualified, experienced, proactive, empowered and passionate TEAM. No misplaced or lost documentation.
  • Prompt action without delays.
  • We want to make sure that once premiums  are paid to the Broker it is immediately remitted to the Insurance Company.

Insurance Companies said

  • The Broker should be licensed by the Ministry as Insurance Brokers.
  • We want to deal with a Technically Qualified Team holding Academic Insurance Accreditation. Professional,  Empowered  and Friendly Team.
  • Prompt premium payment, and not to use Insurance Companies’ premiums.
  • Forward the quotations  to clients without any “unapproved changes.” Any change in the quotation has to be approved by the Insurance Company first.
  • Powerful IT, Accounting and Documentation System for easy  reconciliation.
  • Service Oriented Broker, to offer a state-of-the-art Customer Service to keep customer satisfied. The Broker should be a Realistic negotiator.
  • Build a relationship between  the client and the Insurer.
  • Avoid as much as possible moving the business  to another Insurer.

The research defined the expectation level of the clients and the Insurance companies. The crucial question was: “If we offer what others do, what would be special about Interactive Insurance Brokers?”. The answer was; we should introduce a Company with culture, new flavour, something  better and exciting to our customers.